The Kraken web pages and trading is now aid on-line, following the fresh scheduled downtime wanted to toughen our infrastructure. All client funds were kept superior and stable at some point soon of this time. Please put in mind some critical knowledge, under:
- All orders were cancelled prior to trading resuming
- Trading pairs launched and not using a orders on the books
- All funds in beforehand initiate orders were returned to your available balance
- Margin positions will remain initiate
- Margin liquidations will seemingly be paused for at least 48 hours
- Creation of fresh margin positions is disabled for at least 48 hours
- Warning: Customers wants to be extraordinarily cautious with market orders and double-take a look at limit instruct prices in an illiquid market
- Withdrawals are literally disabled and could perhaps merely remain disabled for now no longer lower than 12 hours (at some point soon of this time we are able to be monitoring the brand new system for anomalies)
- For fiat or crypto deposits (initiated earlier than, at some point soon of or following the downtime) please allow up to 2 additional swap days for funds to be credited
- All unleveraged trades will seemingly be charged zero charges except January 31, 2018 (UTC)
- Margin suppose, initiate, and rollover charges are reduced to zero.005% except January 31, 2018 (UTC)
Recent Accounts and Tier Upgrades
- Verifications of fresh accounts will seemingly be delayed and are our lowest priority
- Tier upgrades of existing accounts could perhaps luxuriate in priority above new accounts
- Repeat: Ought to you are applying for a Tier four account or need encourage with OTC, please existing this on your enhance question
Questions and/or Malicious program Bounty
We particular regret for the uncertainty our downtime has caused. The scheduled downtime became once to exchange our feeble trading engine with a novel trading engine – an improvement that possibilities luxuriate in long requested for and that we have got long been working tough on. We tranquil luxuriate in some extra work to total earlier than the brand new trading engine is as appropriate as we desire it to be, however this week’s replacement became once a in point of fact great first step to having the next trading experience. Our system is replicated in style, the put all assessments handed. However when the brand new engine became once moved to the production atmosphere, regression assessments picked up a condition that proved rather complex to track down. Extra perception into the downtime and a description of actions we opinion to bag instruct to toughen the client experience will seemingly be offered through a retrospective Kraken weblog put up, to be printed in the impending days.
With trading now resumed, the engine’s performance will seemingly be closely monitored. The positioning will advance down if wished, that can also merely occur with exiguous to no gaze. Please proceed to talk about with suppose.kraken.com for accurate-time updates and critical bulletins over the following couple of days.
Lastly, in appreciation to your loyalty to Kraken, we’re activating zero rate trading for all clients (across non-margin trades) initiating this day and lasting during the pause of this month.
The Kraken Team